frequently asked questions
Got a few questions?
Clean Relief offers a variety of cleaning services including Common Clean, Deep Clean, Move In/Move Out Clean, and additional services like wall touch-ups, laundry, organizing, and more. You can customize your cleaning checklist to suit your specific needs.
The frequency of cleaning depends on your lifestyle and needs. Some clients prefer weekly or bi-weekly cleanings, while others opt for monthly or one-time deep cleans. We can help you determine the best schedule for your home or business.
No, Clean Relief provides all the necessary cleaning supplies and equipment. If you have specific products you prefer, let us know and we can accommodate your request.
A Common Clean covers routine cleaning tasks like dusting, vacuuming, and wiping surfaces. A Deep Clean includes more intensive tasks such as cleaning behind appliances, deep scrubbing bathrooms, and more detailed work to ensure every nook and cranny is spotless.
You can get a quote by using our interactive checklist on the website. Select the services you need, and the form will calculate an estimated cost. the final price may vary based on the location and condition of your property
Scheduling is simple! After customizing your cleaning checklist and getting an estimate, submit the form on our website. We’ll contact you to confirm the details and schedule your cleaning.
Our pricing is transparent, and any additional fees will be communicated to you upfront. The estimate provided through the checklist is based on the information you provide, but final pricing may vary if the property is more or less dirty than described.
We accept various payment methods, including credit/debit cards, bank transfers, and cash. Payment details will be arranged when we confirm your booking.
Absolutely! Our interactive checklist allows you to select the specific services you need. Whether it’s just a few rooms or the entire house, you can tailor the cleaning to your preferences.
We understand that plans can change. If you need to reschedule or cancel your appointment, please contact us at least 24 hours in advance to avoid any cancellation fees.
Yes, we offer specialty services such as organizing, decluttering, garage refreshes, and deep cleaning of specific areas like inside ovens or refrigerators. These can be added to your checklist as needed.
Clean Relief is based in Franklin, WI, and we proudly serve all clients within a 30 mile radius of Franklin" If you’re unsure whether we cover your location, feel free to contact us for confirmation.
We operate Monday through Saturday from 8 AM to 6 PM. We’re flexible and can accommodate different schedules depending on your needs.
We recommend booking at least a week in advance to secure your preferred date and time. However, we may be able to accommodate last-minute requests depending on availability.
Yes, all our cleaners are fully insured and have undergone thorough background checks to ensure your safety and peace of mind.
Your satisfaction is our priority. If you’re not happy with any aspect of our service, please let us know within 24 hours, and we’ll address the issue promptly, including re-cleaning if necessary.
Yes, we offer a satisfaction guarantee. If you’re not completely satisfied with our service, we’ll make it right by addressing any concerns or offering a re-clean at no additional cost.
We adhere to strict health and safety protocols, including using eco-friendly cleaning products, wearing masks and gloves, and sanitizing equipment between jobs. Your health and safety are our top priority.
Yes, we use eco-friendly and non-toxic cleaning products to ensure a safe environment for you, your family, and your pets.
To ensure the most efficient service, we recommend tidying up personal items and securing valuables. This allows our cleaners to focus on providing the best cleaning possible.